Is my name and phone number really safe — what should you do if there's a hack or data leak?

Your concerns are completely valid, and CloudBets takes this matter very seriously. Your personal data is protected with 256-bit AES encryption, which is currently considered bank-grade security. Passwords are never stored directly — only salted hashes are kept, so even in the event of a leak, recovering your actual password is virtually impossible. Should a security incident ever occur, CloudBets is required under international regulations to notify affected members by email within 72 hours. You will be informed of what happened, which data was affected, and what steps to take to protect yourself. To stay secure, keep a strong password and enable two-factor authentication.

How long does a withdrawal take, and what's the process?

Withdrawing at CloudBets is straightforward. First, make sure your KYC is complete — withdrawals cannot be processed without it. Then go to the "Withdraw" section, enter the amount, select your payment method, and submit your request. Mobile Pay and Nagad transfers typically arrive within 30 minutes to 3 hours. Rocket and DBBL may take up to 24 hours, while bank transfers can take 1–2 business days. Expect slightly longer processing times on weekends and public holidays. Once your request is submitted, you can track its status in your transaction history — shown as "Processing", "Approved", or "Completed".

cloudbets | Privacy Policy and How We Protect Your Data

Table of Contents

What Data We Collect
Why We Use Your Data
How Your Data Is Stored
Sharing with Third Parties
Cookies & Tracking
Your Rights
Children's Privacy
Data Retention Period
Legal Basis
Policy Updates
Contact

Short message: CloudBets treats your privacy as a top priority. This policy gives you a clear picture of exactly what data we collect, why we collect it, and how it's kept secure. No hidden details.

What Information We Collect

Collecting certain data is essential for CloudBets to provide its services. We only gather what is strictly necessary.

Data Type	What Data We Collect	When It's Collected
Identity Information	Name, date of birth, national ID number	During registration and KYC
Contact Information	Phone number, email, address	At the time of registration
Financial Information	Mobile Pay/Nagad number, transaction history	Payment Processing Time
Device Information	IP address, browser, operating system	Automatic each session
Gaming Data	Betting history, game preferences, login times	Usage Duration

No additional information beyond this is collected. Your password is never stored in plain text — it is kept as an encrypted hash.

Why We Use Your Data

CloudBets uses the information it collects for the following purposes:

Creating and managing your account and keeping it secure.
KYC verification and age confirmation.
Processing deposits, withdrawals, and all other transactions.
Anti-money laundering (AML) and fraud prevention.
Customer support and technical assistance.
Sending relevant promotions and offers (with your consent only).
Fulfilling legal obligations.

Opting out of marketing is simple: To stop receiving promotional emails, click "Unsubscribe" at the bottom of any email or contact support. Note that only marketing will stop — your data will not be deleted.

How Your Data Is Stored and Secured

CloudBets uses a multi-layered security framework built to international standards.

Transmission Security

Data transmitted from your device to our servers is protected with TLS 1.3 and 256-bit AES encryption. No one can read it in transit.

Storage Security

All sensitive data stored in our databases is encrypted. Database servers are completely isolated from the public internet.

Access Control

Role-based access control (RBAC) ensures each staff member can only access the data required for their specific role.

Monitoring & Alerts

Our 24/7 automated system instantly alerts the security team if any unusual access is detected.

Backup & Recovery

Encrypted backups are taken daily. Data can be quickly restored in the event of any loss.

Sharing Data with Third Parties

CloudBets does not sell your data. However, in certain limited circumstances, data may be shared with third parties:

Payment providers: Payment gateways such as Mobile Pay, Nagad, and Rocket only receive the information necessary to process your transaction.
KYC Verification Provider: Licensed third-party services may be used for identity verification.
Legal Authorities: Data may be shared with government authorities when required by court order or legal obligation.
AML checks: Reporting certain transaction data to regulatory authorities for anti-money laundering compliance is a legal requirement.

Please Note: CloudBets never sells your personal data to advertising companies, data brokers, or marketing agencies.

Cookies & Tracking Technologies

CloudBets uses cookies on its website and app. There are three types of cookies:

Essential Cookies: Login sessions and security tokens – the site cannot function without these.
Functionality Cookies: Remembers your language preference and game settings.
Analytics Cookies: Anonymous usage statistics to help us identify which parts of the site need improvement.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent the site from working properly.

Your Privacy Rights

As a CloudBets member, you have certain rights you can exercise at any time:

👁️

Right to Access

You can request a copy of all information we hold about you.

✏️

Right to Rectification

Request a correction for any inaccurate or outdated information.

🗑️

Right to Erasure

Request deletion of your data after account closure.

⛔

Right to Restrict Processing

Object to your data being used for specific purposes.

📦

Right to Portability

Export your data in a machine-readable format.

🔔

Right to Withdraw Consent

You can withdraw consent and stop any consent-based processing at any time.

To exercise any of these rights, email us at support@cloudbets.app. We will respond within 30 days.

Privacy of Children & Minors

CloudBets strictly does not provide services to anyone under 18. We do not knowingly collect any data from minors.

If it is found that a minor has registered using a false age, that account and all associated data will be deleted immediately.

If you suspect a minor is using CloudBets, please notify us immediately at support@cloudbets.app.

How Long We Retain Your Data

CloudBets only retains your information for as long as necessary. Retention periods by data type:

Account information: For as long as your account is active. Up to 5 years after closure (as required by law).
Financial Transactions: 7 years (in accordance with Curacao AML regulations).
KYC Documents: 5 years after account closure.
Log Files (login, IP): 90 days.
Marketing Consent: Deleted within 30 days of consent withdrawal.

Legal Basis for Data Processing

CloudBets processes your data on the following legal grounds:

Contractual necessity: Processing account and payment data to deliver our services.
Legal Obligations: KYC, AML, and regulatory reporting.
Legitimate interests: Fraud prevention and security monitoring.
Your Consent: Marketing communications and optional features.

Changes to the Privacy Policy

CloudBets may update this privacy policy when necessary. For any significant changes:

You will be notified by email and in-app notification at least 14 days before the changes take effect.
The "Last Updated" date at the top of the page will reflect the change.
If you do not agree to the changes, you have the right to close your account.

Privacy Contact

For any questions, requests, or complaints regarding our Privacy Policy, please contact our data protection team:

Data Protection Officer
📧 privacy@cloudbets.app
📧 support@cloudbets.app
Response time: within 7 business days.

CloudBets Privacy Policy – Our Commitment to Protecting Your Data

How We Protect Your Privacy